Job Information
Otis Elevator Company Responsable qualité et satisfaction clients H/F in Puteaux, France
Date Posted:
2024-06-19
Country:
France
Location:
Defense Plaza - CCC Siège - 23/27 rue delarivière lefoullon, 92800 Puteaux
Titre du poste :
Responsable qualité et satisfaction clients H/F
Aperçu du poste
Le responsable qualité et satisfaction clients garantit la qualité de la prestation délivrée par le Centre de Contact Client (CCC) incluant Otis Line, le Pôle Technique et notre sous-traitant de prise d’appel.
Il est également Chef de projet lié à la transformation de la relation client.
Poste en CDD de 6 mois basé au Siège social de Puteaux.
Au cours d'une journée type, vous devrez :
Piloter le Sous-traitant de prise d’appel (respect du contrat, KPI, compliance des process…)
Piloter la qualité de prestation du Centre de Contact Client à travers la mise en place d’audits qualité et de l’analyse des réclamations
Animer et manager la démarche qualité et EH&S de l’entreprise au sein du Centre de Contact Client
Participer et piloter les projets inhérents à la qualité et à la modernisation de la relation client.
Être force de proposition et innovant pour mettre en place les outils de gestion et de pilotage afin d’assurer l’amélioration continue du service
Ce dont vous aurez besoin pour réussir :
Être diplômé d'un Bac+5 (Commerce/Relation Client)ou expérience professionnelle sur un poste similaire
Justifier d'au minimum 3 ans d'expérience
Maitriser les outils Microsoft 360
Faire preuve de leadership et savoir travailler en équipe
Quels sont les avantages ?
Vous vous engagez avec le leader mondial du marché l’ascenseur, un secteur qui ne connait pas la crise
Nous vous offrons un package complet :
Treizième mois
Contribution de l’entreprise aux cotisations santé & prévoyance, avantages du comité d’entreprise
Plan d’épargne entreprise
Participation aux bénéfices de l'entreprise
Cantine d'entreprise
Accord télétravail
À votre arrivée et tout au long au long de votre carrière, vous êtes formé(e) à notre technologie, nos process et aux savoir-être. Vous pourrez à tout moment échanger des idées avec des collègues expérimentés.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) .
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com .
Privacy Policy and Terms:
Click on this link (https://www.otis.com/corporate/privacy-policy/Job-Applicant/) to read the Policy and Terms
We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.