Otis Elevator Company Jobs

Date Posted:

2024-06-24

Country:

South Africa

Location:

17 Angus Crescent, Gauteng

We are seeking a hands-on , results-driven DT BRM to oversee our DT activity in South Africa and Global Distributor Network “GDN” countries. In this role, you will be responsible and accountable to consistently partner with local business by supporting the daily IT activities and IT process, also support on SMS 8.1 (Sales and field service system) implementation in Africa. The successful candidate will have proven success managing all technology support aspects of a mid-size commercial business and IT systems project management experience. The duties of the BRM will include driving business process changes within the systems, working with functional managers to ensure their systems support and partnering with other DT colleagues locally and globally to support the daily activities.

This position is based in our SA HQ office.

Type of contract: Temporary for 2years.

Duties and responsibilities

· Effective Team Building with local management within SA country.

· Assess DT customer operational capabilities.

· Understand business requirements for DT capabilities.

· Understand DT landscape.

· Collect DT customer requirements.

· Implement DT customer requirements.

· Help to identify and prioritize DT opportunities.

· Understand DT service requirements.

· Understand business unit risk tolerance.

· Assess business constraints on DT service/solution.

· Projects: review implementation schedule and roll-out activities.

· Projects: Plan and align user testing and resources.

· Projects: Support organizational changes.

· Projects: Update project activities in Otis tools.

· Support GDN for system access.

· Resolve distributor DT issues.

· Collaborate between GDN and internal DT.

· Infrastructure & backoffice Collaboration.

· Follow up on Service Management (service Now ticketing service process)

· Follow up on Key Company system sustain: JDE, Elog, CRM, Concur.

· Follow up on Local system and vendor supporting, as well the migration to global system.

Skills

· Proven working experience as an IT manager or relevant experience (minimum 5 years)

· Excellent knowledge of technical management, information analysis and of computer hardware/software systems

· Expertise in systems implementation and projects governance

· Hands-on experience as Daily support DT management.

· Hands-on experience as project manager in complex projects

· Excellent verbal and writing skills.

· Outstanding communication, interpersonal and leadership skills

· Preferred: BS in Computer Science, or similar field

· Experience in a service or elevator company is a plus.

· English fluent (minimum C1)

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) .

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com .

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We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.